Privacy & Terms

Information you choose to provide

When you place an order, create an account, contact customer care or submit a wholesale or bespoke inquiry, we may receive details such as your name, email address, shipping and billing information, order details, company or project information and the message you send.

Please do not submit payment-card information through a contact, wholesale or bespoke inquiry form. Card and other payment details are handled by the payment services shown at checkout.

How information is used

We use information to process and support orders, respond to questions, review wholesale or bespoke requests, prevent misuse, improve the website and meet legal or accounting obligations. Inquiry details are used to respond to that inquiry; they are not treated as consent to unrelated marketing.

Service providers and website data

TRIJORA uses service providers for website hosting, ecommerce, payments, shipping, security and analytics. Those providers may process limited information needed to deliver their services. The site may use cookies or similar technology for essential store functions, preferences, security and aggregated performance measurement.

Retention and choices

We keep information only for as long as reasonably needed for the purpose described, customer support, fraud prevention and applicable legal or accounting requirements. Depending on your location, you may have rights to request access, correction or deletion of certain personal information, subject to lawful exceptions.

Website terms

Product photographs, descriptions, dimensions, materials, processing times and prices should be reviewed before purchase. Handmade pieces may show slight variations in shape, color, texture, stitch or placement. Availability, bespoke scope, wholesale terms and production timing are confirmed in writing where applicable.

Nothing on this page limits consumer rights that cannot legally be excluded in your country or region.