Customer Care
Shipping, clearly explained.
Preparation time and carrier transit time are shown separately so you can plan with confidence.
Standard shipping
Standard shipping is $8.80 for orders under $50. Orders of $50 or more receive complimentary standard shipping.
Processing time
Most standard items require approximately 7–15 days before dispatch. Handmade Ronghua pieces require approximately 25–35 days.
After dispatch
Tracking information is provided when available after the order has been prepared and handed to the carrier.
Made-to-order and custom work
Some pieces are made, finished or prepared after an order is placed. When a longer production period applies, it is stated on the product page. Bespoke timing is confirmed in writing after the project brief is reviewed.
Expedited requests
Please contact TRIJORA before ordering. We will confirm whether faster preparation or delivery is possible for the item and destination; expedited service is not guaranteed until confirmed.
Shipping questions
When will my order ship?
Most standard items require 7–15 days for preparation; handmade Ronghua pieces require approximately 25–35 days.
When is standard shipping free?
Complimentary standard shipping applies when the order value is $50 or more.
