Customer Care
Returns, refunds and order issues.
Please review dimensions, materials, color, processing time and care notes before purchase, especially for delicate or made-to-order work.
Change of mind
Due to the delicate, handmade and hygienic nature of many jewelry and craft pieces, returns or exchanges for change of mind, personal preference or incorrect selection may not be accepted, except where applicable law requires otherwise.
Damaged, defective or incorrect items
Contact TRIJORA within 7 days of delivery. Include your order number, clear photographs of the item, photographs of the packaging and a brief description of the issue. Keep the item and original packaging until the request has been reviewed.
After review, the appropriate resolution may include repair, replacement, partial refund or refund where applicable.
Keep the packaging
Do not discard the product or original packaging before your request is reviewed.
Send clear evidence
Photographs help us understand transit damage, product condition and any packing issue.
Wait for instructions
Please do not return an item without receiving return instructions from TRIJORA.
Cancellations and made-to-order work
Cancellation requests must be made before an order enters preparation or production. Made-to-order, customized and personalized pieces may no longer be cancellable once work begins.
Handmade variation
Small differences in shape, stitch, petal placement, texture, size and color are natural characteristics of handmade work and are not considered defects.
Your statutory rights
Nothing in this policy limits consumer rights that cannot legally be excluded or restricted in your country or region.
